Shipping Policy

Key Information:

  • Order cut-off time: 5:00 PM EST
  • Processing timeframe: 2–3 business days (Monday to Friday)
  • Transportation time: 4–9 business days (Monday to Friday)
  • Estimated delivery time: 6-12 business days 
  • Shipping fees: Free delivery on all orders

Country of Delivery

We currently offer free delivery to all addresses within the United States.

Order Confirmation

Once your order is placed, you will receive an email confirming that it has been received and is now being processed.

Tracking Your Order

When your order has been processed and dispatched, a tracking code will be sent to you via email. You can also follow your shipment on our Track Your Order page.

Delivery Details

Orders are usually processed within 1–2 business days (Monday to Friday). If your order is placed before 5:00 PM EST, it will begin processing the same day. Delivery normally takes 3–4 business days (Monday to Friday).

Delays

If your order has not arrived within the maximum expected processing and delivery period, please allow up to 2 extra business days and check your tracking information. If the package still has not arrived, contact us with your order number.

Damaged or Incorrect Orders

If your order arrives damaged or contains the wrong items (such as an incorrect size or colour), please take clear photographs, provide a short description of the issue, and contact us with your order number. We’re sorry for any inconvenience caused.

Cancellation

Please note that cancellation of orders is not possible, as our fulfilment process is fully automated and orders are prepared and shipped immediately after being placed.

If you do not wish to keep the item after receiving it, you may return it in accordance with our standard Return & Refund Policy process.

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CONTACT INFORMATION:

Store name: Lilly Rose Boutique

Company name: Nextfin Advisory BV

Company address:
Strijdersstraat 8/5,
2650 Edegem (Antwerp)
Belgium

Company nr.: 0720.691.786

Email: support@lillyroseboutique.com

Customer service:
Monday to Friday: 9:00 to 17:00 GMT
We strive to respond within 24 hours.