Return and Refund Policy
Last updated: November 28, 2025
At Lilly Rose Boutique, our goal is to provide you with exquisite products and an outstanding shopping experience. We understand that a purchase may not always be perfect. This policy offers a clear and transparent framework for initiating returns, refunds, and exchanges to ensure a seamless and reliable process for every customer.
This policy is subject to our Terms of Use and Service.
1. The 30-Day Return Guarantee (Eligibility and Period)
We proudly offer a 30-day return window that gives you ample time to decide whether your purchase meets your expectations.
1.1 Return Period
You may initiate a return for your purchase within 30 calendar days from the date your order was successfully delivered to the address you provided.
1.2 Accepted Returns
We accept returns for both:
- Non-defective products (known as “change of mind” or “withdrawal”), and
- Defective or incorrect products (damaged, faulty, or wrongly delivered items).
1.3 Exclusion
Returns requested after the 30-day period cannot be accepted, as this allows us to maintain the integrity of our inventory and ensure product freshness for all customers.
2. Mandatory Conditions for Returned Products
To qualify for a refund or exchange, all returned items must strictly meet the following standards to ensure they are suitable for resale:
- Unused and unworn: The product must show no signs of wearing, use, washing, stains, or alterations.
- Original condition: The item must be returned in the same condition it was received — undamaged and unwashed.
- Complete with tags and packaging: All original tags must be fully attached, and the item must be returned in its original, undamaged packaging and protective wrapping.
Products that do not meet these strict conditions during inspection may be rejected; we reserve the right to return the item to the customer without issuing a refund.
3. Simplified Return Process
To ensure fast and efficient handling, all returns must be initiated via email:
3.1 Start a Return
To begin your return process, please contact us by email at support@lillyroseboutique.com
You must include your full order number and clearly state the reason for the return (e.g., change of mind, wrong size, or defective item). Our team will provide detailed step-by-step instructions for shipping the item back to our fulfilment center.
3.2 Responsibility for Return Shipping Costs
Please note that all costs associated with shipping the product back to Lilly & Rose Boutique in the case of non-defective standard returns (change of mind, size/color preference) are the responsibility of the customer.
We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee receipt of the returned item.
3.3 No Restocking Fee
We are pleased to confirm that Lilly & Rose Boutique does not charge restocking fees for eligible returns.
4. Exchange Process
We offer a convenient exchange service, subject to availability and compliance with our return conditions.
4.1 Request an Exchange
To request an exchange for a different size, color, or item, please email us within the 30-day return window at support@lillyroseboutique.com
4.2 Exchange Conditions
All items requested for exchange must meet the same conditions as standard returns: unused, unwashed, and returned within 30 days of the original delivery.
Once the original item is received and inspected, the replacement item will be shipped to you promptly.
5. Refunds: Processing Time and Payment
It is our goal to process your refund quickly after the returned item has arrived at our warehouse.
5.1 Refund Processing
Once your return has been carefully reviewed and approved by our quality assurance team, a full refund will be issued to the original payment method.
5.2 Processing Timeframe
Refunds are processed internally within 7 business days after we receive your returned item.
5.3 Missing Refund
If you have not received your refund within the expected timeframe, we recommend the following steps:
- Check your bank account to confirm that the credit has not already appeared.
- Contact your bank/card provider: Processing times may vary; inquire about pending transactions.
- Contact us: If the issue persists, please contact us immediately at support@lillyroseboutique.com and we will assist you in tracking your refund.
6. Priority Handling for Damaged or Incorrect Orders
We take full responsibility for ensuring your order arrives in perfect condition and as described.
6.1 Report an Issue
If your order arrives damaged or contains incorrect items (e.g., wrong size or color), please contact us within 7 days of delivery.
6.2 Required Information
To ensure priority processing, please provide:
- Your order number
- A brief description of the issue
- Clear, high-resolution photos showing the damage or incorrect item
6.3 Resolution and Costs
We sincerely apologize for any inconvenience. After reviewing the issue, Lilly & Rose Boutique will promptly arrange a replacement or a full refund and will cover all associated return and reshipping costs.
7. Order Cancellation Policy
Due to the highly efficient and automated nature of our order processing system — which prepares and ships orders immediately after they are placed — we enforce a strict no-cancellation policy.
If you do not wish to keep the item after receiving it, you may return it according to our standard 30-day return process in Return and Refund Policy.
8. Customer Support and Contact Information
We are here to assist you and ensure your experience is exceptional.
Please direct all inquiries, return requests, and support issues to:
Customer Support Email: support@lillyroseboutique.com
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CONTACT INFORMATION:
Store name: Lilly Rose Boutique
Company name: Nextfin Advisory BV
Company address:
Strijdersstraat 8/5,
2650 Edegem (Antwerp)
Belgium
Company nr.: 0720.691.786
Email: support@lillyroseboutique.com
Customer service:
Monday to Friday: 9:00 to 17:00 GMT
We strive to respond within 24 hours.